Karen Wants $1K Cash For $10 Coupon Sent To Wrong Address, Pays More In Legal Fees

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mattstaff
Sep 18, 2019 1:00 AM EDT

Karen really played herself on this one. When a mere $10 coupon was mistakenly sent to her address, she thought it'd be a good idea to threaten the retailing company that she'd sue them if they didn't fork over $1,000 in cash. She assumed she'd scare them into complying, and she couldn't have been more wrong. There was a badass attorney with a southern drawl who was more than ready to leap at a chance to sue "Karen." And the rest is history. She ended up having to pay over a thousand bucks, all because she started up some beef over a $10 coupon. 

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  • 01
    Text - r/ProRevenge JOIN u/TheBreakUp2013 1d Karen Wants $1,000 Cash for $10 Coupon Sent to Wrong Address - Pays More in Legal Fees (Re-Posted with Names) This story is from a few years ago when I wor in the legal department of a 1,000+ store national retailer. As part of my job, I handled customer complaints that elevated when the customer threatened legal action
    via u/TheBreakUp2013
  • 02
    Text - Our customer service call center forwarded Karen's call to me after she threatened legal action. Karen left a message claiming that she was not provided $10 in customer reward coupons (spend $200, receive a $10 coupon in the mail sort of thing...this was before apps) based on her purchase of clothing for her son and daughter for back to school. I looked into it and called Karen back. It turned out, we had an old address associated with her rewards account. No big deal, right? I spoke with
    via u/TheBreakUp2013
  • 03
    Text - Ideclined, but still forwarded her the $10 coupon she was entitled to pursuant to our rewards program. Sure enough, she sued us for breach of contract, fraud, and any other conceivable charge. I went to my boss, the COO, and told him the story. He asked what I wanted to do? I said I'd rather pay legal fees to a defense attorney than pay Karen and he agreed. I contacted outside counsel, our Awesome Attorney, explained the situation to him and I $hit you not he said (in a Southern drawl): "
    via u/TheBreakUp2013
  • 04
    Text - Part of our defense strategy was to counter-sue her under the state's frivolous lawsuit statute, which would move the suit from small claims court to the larger civil court. Awesome Attorney filed our answer and counter-claim. Although Karen was an attorney, she was not a defense attorney, so she had to engage her own attorney to defend against the counter-claim. After a couple of hearings, she offered to settle for no more money exchanged (she didn't even get the extra $25 coupon l offer
    via u/TheBreakUp2013
  • 05
    Text - I talked with Awesome Attorney about continuing our claim, but he advised it would probably be worth settling and being done with it rather than being vindictive. Although vindictive would have been fun, courts tend not to like that so I agreed My company ended up paying Awesome Attorney $900 in attorneys' fees. Awesome Attorney later called and told us that the attorney Karen engaged charged her $1,700 to defend the suit. Although I would have liked to continue with our suit, I think her
    via u/TheBreakUp2013

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